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Understanding Your Rights
When you purchase a game on GOG, you might wonder if there’s a way to get your money back if the game works. The answer lies in understanding your rights as a consumer and the policies set forth by GOG.
Refund Policy Overview
GOG offers a refund policy that allows you to request a refund within 30 days of purchase. However, this policy is subject to certain conditions. To get a refund, the game must not work properly, and you must have not played it for more than two hours.
What Constitutes a Non-Working Game?
A non-working game refers to a game that fails to launch, crashes frequently, or has other technical issues that prevent you from playing it. It’s important to note that GOG’s support team will need to verify that the game is indeed non-working before processing your refund.
Steps to Request a Refund
Requesting a refund from GOG is a straightforward process. Here’s what you need to do:
- Log in to your GOG account.
- Go to the “My Games” section and find the game you want to refund.
- Click on the “Request a Refund” button next to the game.
- Follow the on-screen instructions to submit your refund request.
Verification Process
Once you submit your refund request, GOG’s support team will review it. They may ask you to provide additional information or screenshots to verify that the game is non-working. This process can take up to 14 days.
Refund Amount and Timeframe
The refund amount will be the full purchase price of the game, excluding any taxes or fees. Once your refund is approved, it will be processed within 14 days, and the funds will be returned to the payment method you used for the purchase.
Exceptions to the Refund Policy
There are a few exceptions to GOG’s refund policy. For example, if you have already played the game for more than two hours, you will not be eligible for a refund. Additionally, if the game is part of a bundle or promotion, the refund policy may vary.
Customer Support
GOG provides customer support to assist you with any questions or concerns regarding your refund request. You can contact their support team via email, phone, or live chat.
Table: GOG Refund Policy Summary
| Condition | Refund Eligibility |
|---|---|
| Game does not work properly | Yes |
| Game has been played for more than two hours | No |
| Game is part of a bundle or promotion | May vary |
Conclusion
Understanding GOG’s refund policy is crucial if you want to get your money back for a non-working game. By following the steps outlined above and ensuring that you meet the conditions for a refund, you can successfully request a refund from GOG.
